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The incidents involving misleading third-occasion service providers do not align with our commitments or values.

any time you contact the assistance Line, should you don't have your card range, will not enter nearly anything and hold out right up until you will be requested if you want to use your social protection selection, day of start and PIN. 

Any hold off may possibly signify there’s a challenge along with your shots or internet connection. For concerns along with your images, a proctor will make an effort to get to you in excess of chat or through your mobile phone. You may not identify the phone number, that will either Have got a 617 US place code or say “Pearson VUE” about the caller ID, but please reply so we could help.

Q. What comes about if my internet connection is disrupted throughout an Test or the proctor asks me to restart my application?

If we haven't contacted you within just 30 minutes, we might have dropped relationship for you. In this kind of instances, you should Get hold of our customer support group through Pearson OnVUE Support Stay chat. to be a reminder, cell units need to be kept away from arm’s reach in the course of the screening sessions.

The proctor must be able to see you accessibility the cellular phone. Any cellphone use apart from Talking having a proctor is grounds for exam revocation.

A. click on the see ID prerequisites button on this webpage to make sure you have the correct ID for on-line-proctored testing

Any Bogus positives which can be flagged by key anti-virus companies are more info followed up by Pearson VUE since OnVUE is not really malware or possibly a virus.

A. This differs by Examination system. be sure to review your method’s procedures to discover when and where you can accessibility your rating report.

For our merchandise exactly where you might have questions on accessing the administration interface, We now have created this webpage specifically for you to deal with your worries.

Policies and treatments using an Test with OnVUE is adaptable, practical and simple. However, it also has distinctive policies and prerequisites. For the absolute best screening practical experience, we strongly endorse you obtain aware of these right before having your Examination.

A. To check in for the Examination, log in in your account no earlier than half-hour ahead of your scheduled appointment time.

A. simply because scratch paper or Take note boards are not allowed when using an OnVUE Test, some Examination programs allow you to use a constructed-in digital whiteboard to carry out scratch work or acquire notes.

* Pearson VUE can not accept restricted IDs—All those prohibited by regulation from currently being photocopied, digitized, or captured on camera—as identification for on the web tests.

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